FAQ
Most Popular Questions
Your Cleaner Home has been providing flexible, reliable and trustworthy home cleaning
services since 2005 to residents of MK, Olney, Towcester, Buckingham, Woburn and
surrounding areas. We have cleaned over 200 homes on a weekly, fortnightly or monthly
basis for nearly a decade and have perfected our formula for great service. We understand
that each home is different, and an individual has unique home cleaning needs. We help
identify what your needs are and then provide you with services that have been specially
customised just for you. We also offer fully insured key holding facilities and there is no
contract to sign or any upfront or hidden fees with our cleaning service.
Your Cleaner Home is very particular about who we hire. Each member of our team
undergoes a rigorous screening process. This includes extensive background checks and
thorough training on every step of our detailed cleaning plans. Additionally, all our
professional home cleaners are fully insured. Our expert cleaners are smartly dressed in the
uniform and respect all our customers by never smoking, drinking, eating or using
appliances during your home cleaning. We also provide regular training to ensure they are
up to date with the latest cleaning techniques and equipment. Trust is a vital component of
our business and we pride ourselves on having earned the trust of various customers
through the many years of service.
No, Your Cleaner Home’s goal is to reduce the number of your responsibilities, not add them
up. Most homeowners in MK are unaware of the risks associated with hiring independent
cleaners as they pass on the liability for work related injuries and the responsibility of
payroll onto customers. However, this is not the case with Your Cleaner Home. We are a
professional home cleaning service provider and take the responsibility of our staff
employment, including payroll and workers’ compensation in an event of injury while
cleaning your home. We also offer full coverage for breakage or damage to home contents.
With us, you do not have to worry about a thing.
There is no hard and fast rule to home cleaning. However, keeping your home clean is good
for your and your family’s health. So, pin down a schedule for cleaning that works best for
you and it could be once a week. Most people sweep and mop, vacuum, clean bathroom
and dust the furniture on a seven-day rotation. The ideal situation for most families is to
have the home professionally cleaned every week, leaving only minor cleaning for you to do.
Your Cleaner Home offers weekly, bi-weekly and monthly cleaning services. We are also
available for special one-time cleans such as the end of tenancy clean, deep cleans,
builder/decorators clean up, and occasional maintenance cleans for customers that just
need a little extra help.
Your Cleaner Home is a recognized provider of affordable and high-quality home cleaning
services in MK and neighbouring areas. Our team of experts work with every homeowner to
develop a cleaning plan that is tailored to fit their requirements and needs. You can even
choose our customised cleaning packages to get you home cleaned with no hidden charges.
The cost of our cleaning service depends on the size of your home and what you would like
our experts to clean. We also add speciality services to your regular cleans as requested.
These include oven cleaning, fridge cleaning, carpet cleaning, laundry, and much more.
Payments are due on the day the service is performed. Most of our valued customers leave
cash or a check on the kitchen counter, but we also accept payments through Visa and
Mastercard’s. For your convenience, we also accept payments through credit card, you need
to leave a number on file with us to use for each cleaning. If you choose to write us a check,
please make it payable to Your Cleaner Home. However, for one-time cleans you need to
make payments either in cash or through credit card only.
To ensure maximum efficiency in cleaning you home, we ask homeowners to pick up toys,
clothing, scattered newspapers and magazines before our experts arrive. We also ask you to
keep your pets in a place they are comfortable while we go about cleaning your house. That
way, our cleaners can focus their efforts on cleaning up dust and grime offering you a
spotlessly clean home, and not putting things in their places. Following through with these
requests will help you and our team ensure that all your possessions are in a safe place.
Your Cleaner Home’s goal is to satisfy the customers with affordable, trustworthy and
customised cleaning. Yes, we offer flexible cleaning schedule as well. We send in licensed
and insured cleaning crew to your home as often as you need us. Also, if you do not know
your ideal cleaning time frame, we can help settle on a suitable schedule, which can be
adjusted until you find what works best for you. To request a free home estimate for our
cleaning services in MK and neighbouring areas, please call us on 01908 260010 or email us
at info@yourcleanerhome.co.uk.
Most Popular Questions
It is easy to get started with our cleaning services. Just give us a call on 01908 260010 or
email us at info@yourcleanerhome.co.uk and we will get back to you within 24 hours. The
first thing Your Cleaner Home experts do is visit your home to discuss your individual
cleaning needs and provide you with a free estimate. We will you a complete list of our wide
range of services, so that you may choose what you would like us to do. Together we will
create a cleaning solution tailored to your specific needs and provide a copy to you as well.
This is not a contract, but a way to guarantee you of our personalised, consistent and timely
service.
No, you do not need to be home for every cleaning service, though you are welcome to be.
Many of our customers provide us with a set of keys or garage code to their home. Most of
our cleaners hold keys for customers’ homes and we keep your keys and access information
extremely secure. Your Cleaner Home vetting practices, and the fact we are fully insured,
means you can feel confident and trust us to hand over your keys. We ensure to hold them
securely and responsibly as well as provide you with Key Acknowledgement Form for your
cleaner to sign.
No, you do not need to provide a single thing. Your Cleaner Home team of house cleaning
experts come fully equipped to get your home sparkling clean and leaving it fresh
smelling. We supply all equipment like vacuum cleaners, cleaning materials and black refuse
sacks to fulfil the contract. We use eco-friendly cleaning products that leave back no traces
or lingering smell, thus they are safe for you, your kids and pets. Items such as bin liners,
white swing, local authority refuse sacks, toilet consumables and detergents will be supplied
on request according to requirements for an additional cost.
Your Cleaner Home is committed to offering the best cleaning service to its customers. We
allow you to enjoy the kind of continuity in our service that allows you to never think twice
about it. We make every effort to send the same home cleaning expert to your home for
each cleaning service. Your Cleaner Home’s goal is to provide consistency. Each of our staff
members is extensively trained to utilize the same efficient, effective cleaning methods. We
begin our relationship with you by first visiting your home to understand your cleaning
needs and create a tailored work order for you. With us, you can count on receiving the
same great, personalised service.
Your Cleaner Home understands how unpredictable life can be. That is why work according
to your schedule ensuring that we clean your home at a time that is convenient for you. If
you need to cancel or reschedule a cleaning, call our office before your cleaning day. Most
of our cleaning services require a minimum of 48 hours’ notice to reschedule your house
cleaning, however, this notification window varies. With our no-contract service, you never
have to worry about being locked into a cleaning plan. Our flexibility is just one of the many
perks and it helps us ensure the satisfaction of homeowners in MK.
Yes, we are a pet-friendly company. However, you need to notify us beforehand that you
own pets, and we like to know their names. If you have any special requests regarding your
pets, or there are any special circumstances Your Cleaner Home should be aware of, please
include the information on your work order. If your pet is aggressive, we recommend that
you leave him/her outside or in a gated area to ensure the safety of our professional house
cleaners. If you are not home when we arrive, please let us know how to appropriately
handle cleaning around your pet.
Our professional cleaners are not available for direct hire. A great deal of time and
resources is put into hiring our cleaning technicians. Each of our staff member signs a
contract with us agreeing not to solicit or accept direct employment from any of our
customers during their working tenure with Your Cleaner Home. With our cleaning experts,
you are sure to enjoy the comfort of your home without the mess. We keep you home tidy,
neat, and dust-free with the help of our vetted, experienced and trusted cleaners.
Your Cleaner Home prides in offering quality cleaning services and our experts never miss a
thing. However, if you find something we overlooked, please let us know right away. Our
satisfaction guarantee ensures that is you call us within 24-hours of your service with any
issues, we send in an expert right away to take care of it at no extra cost. If you have any
dispute, our customer service is available 24 by 7 for you to make it right and ensure you are
completely satisfied with Your Cleaner Home cleaning services. Call us on 01908 260010 and
we will be happy to resolve your issue immediately.
