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FAQ

FAQ

Learn more from our FAQ

Your Cleaner Home has been providing flexible, reliable and trustworthy home cleaning services since 2005 to residents of MK, Olney, Towcester, Buckingham, Woburn and surrounding areas. We understand that each home is different, and an individual has unique home cleaning needs. We help identify what your needs are and then provide you with services that have been specially customised just for you. We also offer fully insured key holding facilities and there is no contract to sign or any upfront or hidden fees with our cleaning service.

Your Cleaner Home is very particular about who we hire. Each member of our team undergoes a rigorous screening process. This includes extensive background checks and thorough training on every step of our detailed cleaning plans. Additionally, all our professional home cleaners are fully insured. Our expert cleaners are smartly dressed in the uniform and respect all our customers by never smoking, drinking, eating or using appliances during your home cleaning. We also provide regular training to ensure they are up to date with the latest cleaning techniques and equipment. Trust is a vital component of our business and we pride ourselves on having earned the trust of various customers through the many years of service.

No, Your Cleaner Home’s goal is to reduce the number of your responsibilities, not add them up. Most homeowners in MK are unaware of the risks associated with hiring independent cleaners as they pass on the liability for work related injuries and the responsibility of payroll onto customers. However, this is not the case with Your Cleaner Home. We are a professional home cleaning service provider and take the responsibility of our staff employment, including payroll and workers’ compensation in an event of injury while cleaning your home. We also offer full coverage for breakage or damage to home contents. With us, you do not have to worry about a thing.

There is no hard and fast rule to home cleaning. However, keeping your home clean is good for your and your family’s health. So, pin down a schedule for cleaning that works best for you and it could be once a week. Most people sweep and mop, vacuum, clean bathroom and dust the furniture on a seven-day rotation. The ideal situation for most families is to have the home professionally cleaned every week, leaving only minor cleaning for you to do. Your Cleaner Home offers weekly, bi-weekly and monthly cleaning services. We are also available for special one-time cleans such as the end of tenancy clean, deep cleans, builder/decorators clean up, and occasional maintenance cleans for customers that just need a little extra help.

Your Cleaner Home is a recognized provider of affordable and high-quality home cleaning services in MK and neighbouring areas. Our team of experts work with every homeowner to develop a cleaning plan that is tailored to fit their requirements and needs. You can even choose our customised cleaning packages to get you home cleaned with no hidden charges. The cost of our cleaning service depends on the size of your home and what you would like our experts to clean. We also add speciality services to your regular cleans as requested. These include oven cleaning, fridge cleaning, carpet cleaning, laundry, and much more.
Payments are due on the day the service is performed. Most of our valued customers leave cash or a check on the kitchen counter.
to ensure maximum efficiency in cleaning you home we ask customer to tidy as much as possible so the team can concentrate on the cleaning. We also ask you to keep your pets in a place they are comfortable while we go about cleaning your house. That way, our cleaners can focus their efforts on cleaning up dust and grime offering you a spotlessly clean home, and not putting things in their places. Following through with these requests will help you and our team ensure that all your possessions are in a safe place.
Yes, we offer a flexible cleaning schedule. The only thing we ask is that you give us a minimum of two working days notice for any changes or cancellations.

Most Popular Questions

It is easy to get started with our cleaning services. Just give us a call on 01908 260010 or email us at info@yourcleanerhome.co.uk and we will get back to you within 24 hours. The first thing Your Cleaner Home experts do is visit your home to discuss your individual cleaning needs and provide you with a free estimate. We will you a complete list of our wide range of services, so that you may choose what you would like us to do. Together we will create a cleaning solution tailored to your specific needs and provide a copy to you as well. This is not a contract, but a way to guarantee you of our personalised, consistent and timely service.

No, you do not need to be home for every cleaning service, though you are welcome to be. Many of our customers provide us with a set of keys so we can clean if you’re not going to be at home.

The keys are kept securely in our office & the Home Cleaners have them on the day we clean for you & then return them to the office, they never take them home”.

No, you do not need to provide a single thing. Your Cleaner Home team of house cleaning experts come fully equipped to get your home sparkling clean and leaving it fresh smelling. We supply all equipment like vacuum cleaners, cleaning materials and black refuse sacks to fulfil the contract. We use eco-friendly cleaning products that leave back no traces or lingering smell, thus they are safe for you, your kids and pets. Items such as bin liners, white swing, local authority refuse sacks, toilet consumables and detergents will be supplied on request according to requirements for an additional cost.

Your Cleaner Home is committed to offering the best cleaning service to its customers. We allow you to enjoy the kind of continuity in our service that allows you to never think twice about it. We make every effort to send the same home cleaning expert to your home for each cleaning service. Your Cleaner Home’s goal is to provide consistency. Each of our staff members is extensively trained to utilize the same efficient, effective cleaning methods. We begin our relationship with you by first visiting your home to understand your cleaning needs and create a tailored work order for you. With us, you can count on receiving the same great, personalised service.

Your Cleaner Home understands how unpredictable life can be. That is why work according to your schedule ensuring that we clean your home at a time that is convenient for you. If you need to cancel or reschedule a cleaning, call our office before your cleaning day. Most of our cleaning services require a minimum of 48 hours’ notice to reschedule your house cleaning, however, this notification window varies. With our no-contract service, you never have to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks and it helps us ensure the satisfaction of homeowners in MK.
Yes, we are a pet-friendly company. However, you need to notify us beforehand that you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances Your Cleaner Home should be aware of, please include the information on your work order. If your pet is aggressive, we recommend that you leave him/her outside or in a gated area to ensure the safety of our professional house cleaners. If you are not home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Our professional cleaners are not available for direct hire. A great deal of time and resources is put into hiring our cleaning home cleaners. Each of our staff member signs a contract with us agreeing not to solicit or accept direct employment from any of our customers during their working tenure with Your Cleaner Home. With our cleaning experts, you are sure to enjoy the comfort of your home without the mess. We keep you home tidy, neat, and dust-free with the help of our vetted, experienced and trusted cleaners.
Your Cleaner Home prides in offering quality cleaning services and our experts never miss a thing. However, if you find something we overlooked, please let us know right away. Our satisfaction guarantee ensures that is you call us within 24-hours of your service with any issues, we send in an expert right away to take care of it at no extra cost. If you have any dispute, our customer service is available 24 by 7 for you to make it right and ensure you are completely satisfied with Your Cleaner Home cleaning services. Call us on 01908 260010 and we will be happy to resolve your issue immediately.